Refund policy

Size exchanges

Wrong size? You can exchange any item for a different size free of charge within 7 days of delivery.

Returns

If you are not happy with your order, you can request a return within 7 days of delivery.

To be eligible, items must be unworn, unwashed, and in their original condition with all tags attached.

Items we can't accept

• Items that have been worn, washed or damaged after delivery
• Items without their original tags
• Items on final sale, when marked as such on the product page

How to request an exchange or return

Message us on Instagram @ringline.eg or email ringline.eg@gmail.com with your order number and the item you want to exchange or return. We will arrange a pickup from your address.

Damaged or wrong items

If your order arrives damaged, faulty or is not what you ordered, contact us within 48 hours of delivery with photos of the item. We will replace it or refund you in full, including shipping.

Refunds

Once we receive and inspect the returned item, we will let you know if the refund is approved. Approved refunds are issued within 7 to 14 business days:

• Card and wallet payments are refunded to the original payment method.
• Cash on delivery orders are refunded by mobile wallet or bank transfer.

Shipping fees are non-refundable unless the item arrived damaged, faulty or incorrect.